Pathway to client's thought process

This weeks reading was different. We had this exercise before and it helped me understand my own writing techniques.  This time I looked at from a client's perspective and how they write or don't.  I do believe that it allows a tiny glimpse into their thought processes.  Are they indirect with their thought process, do I need to read between the lines of what they are saying or except it at face value.  It made me think of clients and how I may have miss read them but IF I would have applied writing with thought I may have dug a little deeper to find the true meaning.  I do see this as a great tool to use when working with clients...

**eeeeeek, forgot to publish.  oops